Frequently Asked Questions…
How long does it take to process my order?
Most of the engagement and wedding rings are made to order and can take up to approximately 14-20 business days from the date of your order to ship. If you are ordering jewelry which is in stock and immediately available, we will notify you via email, and your order will ship within 3-5 business days. *Any custom designed engagement, wedding rings or other custom jewelry design, will take a longer period of time, approximately 20-30 business days.
What is your return policy?
The return policy on all jewelry is 30 days from date of receipt. If you are dissatisfied with your item for any reason you can return your items to us with any shipment carrier as long as it is insured for the value of the item (s). The return address will be included on your invoice in your packaging. Once your jewelry is received by us, we will process the return/refund/exchange and notify you via email. It may take 5-7 business days for a refund to credit your account used when making payment. (Custom Designs are non-refundable) More information can be found on the return policy page;
How will I know when my order ships?
My Faux Diamond will email you regarding the progress of your order, including shipment status. You will receive a tracking number from our preferred shipping partner, The US Postal Service. All jewelry is shipped insured via USPS priority mail.
Do you offer re-setting services to place your stones in my existing setting?
No. My Faux Diamond does not offer any jewelry setting services for your own jewelry. We do offer a collection of moissanite loose stones which you can purchase to have placed into your own setting by any reliable jeweler. The settings we offer cannot be purchased without a stone, but you can have any of our settings set with your own stones by a reliable jeweler.
Do you offer international shipping?
Yes, My Faux Diamond can ship internationally, All necessary international taxes are to be paid by the buyer in their prospective country. Due to recent fraud incidents with international credit cards, we will only accept PayPal for a method of payment for any international purchases. Please email us at firstname.lastname@example.org for more information.
Is my information safe on your website?
My Faux Diamond takes your data and internet security very seriously. In order to insure your security when shopping with us, we took the highest online shopping security measures. We have contracted our website's security with GeoTrust with their highest online security protection available, Geo Trust Extended Validation SSL:
We DO NOT sell, share or use your information for any other marketing or sales promotions to any other company. For more information please email us at email@example.com.